Is this the final Comcast chapter?

I think so – but at this point, I won’t hold my breath.  Many of you dont care – and you don’t have to read – sorry – but I have gotten a lot of email, comments, etc… people want to know if I win my battle with the blundering media giant.  I pray this will be my last update on this subject…

When the technician left the on Saturday, I checked a few channels to see if they worked.  They did… Cool.  I didn’t check my percieved channel listing and compare it to the TV.  Who does that?  (I do now).

Today, I go to watch some TV at lunch and cant get to channel 44… or 46… or any thing above 26.  You can imagine my reaction.  I am back on the warpath.  I start contacting people at comcast in every way known to man.  Email, phone, internet, blog, twitter, chat… (all at once).  The tech that was here the other day calls me and tells me you are supposed to only have those channels. That’s not what I was told.  That’s not what I saw on the web.  My wife can verify that.

Well… being a bit OCD… I freak out and continue to annoy comcast.  Help isnt coming (I mean, it isnt fixed yet and my obession grows… )  Hearing what the tech had said I say to myself – what am I supposed to get.  I search, I research… but I keep finding I get “all” the channels.  That cant be right.  (This is where the geek in me comes out).  When you go to Comcast and click on the “Channel Lineup” button, a string is passed to the next web page.  Based on that string – you get the appropriate channe line up.  EVERY PACKAGE ON THE PAGE … except “Limited Basic” works properly.  You see, they pass “Limited Basic Cable” instead of “Limited Basic” to the next page.  Since that string isn’t recognized – it fails and gives me false information.  Yes – computers are a addiction, a sickness and obsession sometimes.  It haunts me at times, but coming to the reality that the second chapter of this saga was caused by a mis-understanding perpetuated by a website – I was at least able accept the circumstances.

The rest of the story is a bit happier.  The tech had dispatched a person to come to the house and fix it.  At the same time, I was on the call with Comcast sorting out the whole ordeal and learning about special packages… etc.. I was not home… but Sarah called me.  I told her not to let that comcast person leave!  I frantically called comcast and got the workorders sorted out.  I now have all the channels I wanted.  I have OnDemand, I have internet and I am poised to cancel my phone service in a short time.

The maddening thing about this all… at the end of all this, I told the woman at the executive office how to reproduce the error, how to fix the error and what was going on.  She tested it, she could not reproduce it… I talked her through the steps I took and she saw the error.  Why did I do all that?   I hate computer errors.  I fix computer errors.  It’s what I do… that and MAYBE I will save ONE PERSON from she shit I just went through, I will have done a good thing.

Since Comcast is in the subject, @comcastcares and @comcastBonnie probably get this.  Thanks… but you shouldn’t have to be online looking for us screaming.  You should fix the problem on the frontline.  I like to sit down, surf the web, watch my TV and relax… maybe I can finally do that.

Team in Training – w/a touch of my continuing Comcast nightmare

I sit here, typing thing in “TextPad” which is basically Apple’s version of “Wordpad” in windows. A simple text editor. I’d love to enter it directly on my blog like I normally do, but Comcast has, yet again, failed to perform. In this situation, I believe some chuckle head probably hit a pole or something. My phone and internet worked less than 8 hours ago, they claim an area wide outage… I’ll cut them some slack, but I will be talking to Evelyn on Wednesday (her next day at work).

Anyway, back to my regularly scheduled blog… Yesterday was our first Team in Training “GTR” or group training ride. It started a little slow and I am not talking about the riding. We had two meetings and then bike check. I managed to escape without getting my bike checked – which is good. Sarah and I really don’t need a lot of bike checking… my bike would have likely confused the poor fellas. I decided to ride my fixie. It’s easier to ride at more casual speeds. It proved to be a good choice, for myself.

The ride was interesting. We rode around the “Buckhead” area of Atlanta. For those of you that don’t know … that’s the low-rent-district. Homes in this area often sell for 7 digits… No to homes are alike, but you have to remember what the one before looked like because they are all spaced out and there is lots of trees between them. (please note, if you missed it – my comments about low rent were sarcastic 🙂

Sarah did great. She was nervous – I could tell. There were a few squirrels on the ride which I quickly identified and quietly pointed out. I helped her find some “save zones” to ride amongst the group and she did great with that. Having not ridden in a while, she was a little “off her game” on the bicycle. I told her that would get better with a few more rides. Soon she will be riding, standing, shifting, turning like a pro.

I was a little taken back by the coach that pulled us all over to talk about various aspects of cycling and told us to never use your front brake when going fast. It took everything I had to bite my lip and not call bull**** on that. The front brake is the most effective brake. Over 60% of your stopping power comes from your front brake. If you are going to avoid using your front brake, you are going to double your stopping distance. As a rider and a coach, I prefer to teach people how to properly use their brakes. He also said you need to be careful and control your speed – his rule is when his computer says 32 mph he needs to slow down… As Sarah pointed out, he is a Senior Citizen – with SENIOR being the key word in that sentence.

The ride was tough – I’m not going to kid you on that. The coach told Sarah, they hit you hard with a tough ride very early. As you progress through your training, you get stronger and then come back to the initial hills and feel really good about yourself. I can see that. The hills were all pretty short… steep – but not that long, which was good. I think it came out close to 20 miles. It was definitely Sarah’s hardest ride. She has a lot more to come, but in due time! The coaches were helping her, which is good. A great first experience!