Comcast SUCKS!

The purpose of this blog post is to tell about the absolutely TERRIBLE customer service Comcast has.  It’s no secret, but I know my blog goes get read by the google crawlers – I know if I write comcast, disconnect, sucks, poor service … in a month, a year, sometime, somebody will see this.  Chances are some poor person that works for the media giant will have to read this.  One side of me feel sorry for them as I am about to bash their company … you didn’t do it … but you did pick your employer.

A week or two ago, Sarah and I decided to just have basic cable.  The most basic… $18 a month, a few channels, have a nice day.  I took back my equipment and every TV in the house worked great!

On Tuesday of this week, we had a voicemail – verifying our appointment on Wednesday.  Apparently, they wanted to put a “filter” on the line, to prevent me from watching “special channels”.

Great … lovely.  Whatever.

Wednesday they came.  They did not enter my home.  They put a filter on my line.  ALL OF MY CHANNELS DO NOT WORK!

Wednesday night, I called and told them of this and the PROMISED me it would be fixed by THURSDAY!  Great… I can deal with that.  I stressed i would NOT be home, the problem is OUTSIDE the house.

Thursday – no go.  Called.  PROMISED it would be done on Friday.  I *AGAIN* stressed i would NOT be home, the problem is OUTSIDE the house.

Friday – 2 voicemails from comcast.  “We want to come, but you need to be home.”

Friday night – still no cable.  I called and talked to a guy for 20 minutes.  I told him he had better get it fixed or I would cancel.  He offered to cancel it.  I told him I wanted to talk to his boss.  He said “He is in a meeting”.  Put me on hold – I was on hold for 30+ minutes, no check back.

I got sick of waiting so I went to their website and found somebody to chat with.  They promised me (yeah right) it would be fixed by tomorrow.  We will see.

Comcast broke my cable television.
Comcast did not live up to expectations for THREE DAYS!
A Comcast employee left a paying customer on hold for over 30 minute.

From everything people tell me, I just got a discounted bill for a while, but … is it worth it?  LAME!

I hope the crawler gets this … I’d just like to tell the truth and let people know Comcast still sucks.

Five years ago….

Five years ago, on this day, a nervous guy stood outside of the Old Chicago resturaunt on Academy Boulevard in Colorado Springs.  Nervous.  Pacing.  The anticipation building…

You see, this guy was sick of and went to cancel his account.  He logged in to end the cycle that was “”, but somebody had “winked” at him.  Whoa… that’s cool, let’s look at the profile!  She’s was a little bit below the “age limit”, but she had a wonderful smile.  Eh… why cancel today?  Wink back…

One thing led to another and an seemlessly trivial wink/login turned into another first date.  Little did this fella know it would be his last first date!

Right now, I’d love to go to Old Chicago with Sarah and enjoy a buffalo chicken calzone, while we discussed random stuff and wondered “what are they thinking?”.  Unfortunately, it’s about 1700 miles away, which is about 1675 miles more than I like to travel for lunch, but the fact that it is Friday January 30th makes me think about that day.  A quick lunch, a walk over to Starbucks… a call on the way back to the office that would forever change my life!  Who knew that in 2 days we would watch the superbowl together (again at Old Chicago), who know that in less than a year we would be married?  Who knew… I sure didn’t!

Sarah, I love you!  Tomorrow we begin your training for a century.  It won’t be easy, but I know you.  If you put your mind to this, you can do it!  I will be right there with you.  Heck, by most accounts… you have a bus to “motorpace” behind!  Few team-in-training people bring their own tank to ride behind!  It’s just the start of another chapter in our lives!  It’s been a great 5 years.  The next five will be even better!