The purpose of this blog post is to tell about the absolutely TERRIBLE customer service Comcast has. It’s no secret, but I know my blog goes get read by the google crawlers – I know if I write comcast, disconnect, sucks, poor service … in a month, a year, sometime, somebody will see this. Chances are some poor person that works for the media giant will have to read this. One side of me feel sorry for them as I am about to bash their company … you didn’t do it … but you did pick your employer.
A week or two ago, Sarah and I decided to just have basic cable. The most basic… $18 a month, a few channels, have a nice day. I took back my equipment and every TV in the house worked great!
On Tuesday of this week, we had a voicemail – verifying our appointment on Wednesday. Apparently, they wanted to put a “filter” on the line, to prevent me from watching “special channels”.
Great … lovely. Whatever.
Wednesday they came. They did not enter my home. They put a filter on my line. ALL OF MY CHANNELS DO NOT WORK!
Wednesday night, I called and told them of this and the PROMISED me it would be fixed by THURSDAY! Great… I can deal with that. I stressed i would NOT be home, the problem is OUTSIDE the house.
Thursday – no go. Called. PROMISED it would be done on Friday. I *AGAIN* stressed i would NOT be home, the problem is OUTSIDE the house.
Friday – 2 voicemails from comcast. “We want to come, but you need to be home.”
Friday night – still no cable. I called and talked to a guy for 20 minutes. I told him he had better get it fixed or I would cancel. He offered to cancel it. I told him I wanted to talk to his boss. He said “He is in a meeting”. Put me on hold – I was on hold for 30+ minutes, no check back.
I got sick of waiting so I went to their website and found somebody to chat with. They promised me (yeah right) it would be fixed by tomorrow. We will see.
Comcast broke my cable television.
Comcast did not live up to expectations for THREE DAYS!
A Comcast employee left a paying customer on hold for over 30 minute.
From everything people tell me, I just got a discounted bill for a while, but … is it worth it? LAME!
I hope the crawler gets this … I’d just like to tell the truth and let people know Comcast still sucks.